Privacy Policy
Effective Date: 10/01/2024
Dr Chen Clinic (“we,” “us,” or “our”) is committed to protecting your privacy in accordance with the Health Insurance Portability and Accountability Act (HIPAA) of 1996. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our office, our website (xchenmd.com) or opt-in to receive emails or SMS messages from us.
COLLECTION OF PERSONAL INFORMATION
We may collect the following types of information when you make an appointment online , filling paper work in office or communicate with our support staff directly or by phone, email, or text messaging.
- Information collected directly from you: Name, phone number, email address, and any other information you provide in order to obtain medical care through our services, including the date and time of messages, and your responses.
- Information collected from your device: Our website may use technologies such as cookies and other similar technologies to automatically collect certain information such as your IP address, date, and time of your visit.
- Information collected from our affiliate partners: We may collect your information from your insurance, your primary doctor or specialty providers, laboratories, imaging services, hospital visits and other healthcare facilities for your medical treatment.
HOW WE USE YOUR INFORMATION
We use the information we collect to:
- Conduct health care services, such as consultations, examinations, and treatments.
- Send you email or SMS messages that you have opted in to receive.
- Remind you of upcoming appointments.
- Notify you for specialty referrals, medication prescribing, lab or imaging ordering and result.
- Respond to your concern and inquiries and provide health care support.
- Obtain payment from third party payers.
- Improve our customer service quality.
- Comply with legal obligations and protect our rights.
We DO NOT send you any marketing , promotional or advertisement information.
DISCLOSURE OF YOUR INFORMATION
We may share your information with:
- Your insurance company
- Healthcare providers, homecare services, related healthcare agencies with your consent.
- Medical laboratories and imaging services involved in your treatment and diagnostics.
- Government agencies for compliance , auditing and social service benefits.
- Legal Obligations: If required by law or to protect our rights.
We DO NOT share your information with third parties except for the purposes outlined above.
OPTING OUT
You can opt out of receiving email and/or SMS messages from us at any time by contacting us directly or replying “STOP” to any message you receive. You will receive a confirmation message, and no further messages will be sent to your email address or phone number.
DATA SECURITY
We implement appropriate technical and organizational measures to protect your information from unauthorized access, use, or disclosure.
CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. We will notify you of any changes by updating the “Effective Date” at the top of this policy.
CONTACT US
If you have any questions or concerns about this Privacy Policy, please contact us at appt@xchenmd.com or by calling us at (510) 403-1699.